Different perspectives for e-commerce

There are different perspectives for e-commerce

Different perspective for e-commerce

1. A communications perspective - the delivery of information, product or services or payment by electronic means.
2. A business process perspectives - the application of technology towards the automation of business transaction and workflows.
3. A service perspective - enabling cost-cutting at the same time as increasing the speed and quality of service delivery.
4. An online (transaction) perspective - the buying and selling of products and information online.

Buy-side digital business

The buy-side is B2B e buying raw materials and services. It can include procurement inbound logistics and warehousing. Here, the businesses extranet is used to open up certain aspects of the business (applications and data) to an exclusive audience of carefully selected suppliers to allow:
  •  Faster and easier trade with suppliers manufacturers and distributors
  • Collaboration with suppliers manufacturers and distributors so that they moved from independence to interdependence sharing data to improve operational efficiency and ultimately customer satisfaction.
Reduced working capital is achieved as efficient systems allow 'just in time' deliveries, thereby avoiding having vast quantities of cash tied up in stock (working capital). This is an 'extended enterprise' where partners suppliers and distributors work much more closely together. Supply-chain management applications are commonly used.

In-side digital business

There in-side in sometimes known as B2E business to employee involving internal processes and communications. This could be manufacturing management or operations. Here the intranet empowers employees by opening up access to key information and applications. Any of these internal processes can be outsourced. Excellent b2e systems are vital if a small core internal team is going to run a tight ship. from a marketing point of view, intranets for collaboration tools like Yammer, flac or base camp to share knowledge and respond to customer concerns have been a great innovation.

Sell-side digital business

The sell side involves processes and applications that help you to sell to and service customers, whether directly or indirectly through intermediaries. CRM applications and selling chain management applications are commonly used. Here the extranet aur virtual private network VPN provides exclusive use to strategic intermediary partner such as distributors and also to see account or registered customers. Extra units can be used to:
  • Sell to customers directly and indirectly through intermediaries.
  • Move from online occasional sales to lifetime royality relationships.
  • Serve and manage customer relations better.
  • Speak to them individually and Tailor one-to-one offerings drawn from the database.
There are also many applications:
  • CRM and social CRM
  • ERP enterprise resource planning
  • Supply chain management
  • Selling chain management
  • Operating resource management
  • Enterprise application integration EAI
  • Business analytics
  • Knowledge management
  • Decision support applications.
Remember that isolated, stand-alone applications will soon be history as they are replaced by the software as a service (SaaS). Ford new digital businesses, options for businessmodels and revenue models will also have to be reviewed. 

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